Customer Service Representative with Kao Collins in Cincinnati, OH

Starting at $20+ depending on experience

Kao Collins is part of the Kao Corporation,which is a global leader in personal hygiene, laundry, food, cosmetic and specialty chemical products.  Having been selected among the World's Most Ethical Companies for 18 consecutive years, we are a company with a purpose and strong corporate values.

At Kao Collins, we formulate and manufacture innovative inkjet inks for high-speed printing, single pass printing, and wide format printing using a variety of technologies.  We are stretching the limits of what inkjet can print on, like ceramics, textiles and the first water-based ink for flexible film packaging.

Kao Collins offers a full benefit package with a generous Paid Time Off Plan, Medical, Dental, Vision and Life Insurance, Short Term Disability and 401(k) with company match 

Job Opportunity - Customer Service Representative

The Customer Service Representative is responsible for professionally responding to customer’s information requests, job orders, and special needs to ensure the success of each job and a high level of customer satisfaction. This position involves a high level of data entry.  The primary responsibilities of the Customer Service Representative are:

• Responding to requests from customers in a timely and professional manner via fax, email, or phone.
• Composing and editing sales orders, assuring accuracy of all fields and showing pertinent information.
• Looking up pricing information and provide appropriate pricing or forward non-standard requests / concessions to the appropriate Sales Representative for resolution.
• Generating required reports for daily orders and distribute.
• Effectively communicating with manufacturing, sales, shipping and receiving, and accounting to ensure the success of each job and customer satisfaction.
• Following through on the request and approvals of credits to customers.
• Distributing and communicating of emails from customer to the appropriate departments for proper response.
• Staying abreast on product information / developments.
• Maintaining customer files and order information in an organized and orderly manner.

Experience and/or Education Requirements:

• Must have a high school degree or equivalent.
•  3+ years of customer service experience.
• Positive, customer first focus
• Meticulous and detail oriented and able to follow established processes.
• Strong communication skills, both written and verbal
• Demonstrated ability to facilitate problem solving resolutions and conflict management with internal and external customers
• Knowledge or ability to learn company product and shipping methods.
• Intermediate skills in Microsoft Office products – Excel, Word, Outlook required; Experience with Process Pro (ERP system) a plus.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is seated in an office setting and is regularly required to stand, walk, sit, see, talk and hear. The employee is frequently required to use hands.

• Occasionally lift up to 25 pounds.

Kao Collins is an equal opportunity employer. Kao Collins does not discriminate on the basis of race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, disability, religion, age, or veteran status in its education or employment programs or activities.

Job Type: Full-time

Pay: $20.00 per hour plus depending on experience